Our Most Frequently Asked Questions
All the Fun Details!
Planning a celebration shouldn’t be complicated—it should be exciting! We’ve pulled together answers to the questions parents ask most so you can relax and enjoy the process. Need more info? Just ask—we’re happy to help
What's Included?
Our party packages are designed with everything you need for an amazing celebration—plus curated add-ons to take the experience to the next level. Check out our Packages page to see what’s included and explore the extras you can add on!
What Is Your Delivery Area?
Delivery and pickup are included with your package for locations within 10 miles of 80238.
For areas beyond this range, an additional fee applies, starting at $20.
What Can I Expect & How Long is The Rental Period?
Our team delivers, assembles, and styles your selected party décor, then returns the following day for takedown and pickup. No work on your end!
Standard rental duration is 24 hours, with flexibility to add additional days for $50 per tent per night.
What is Set Up Like? How Much Space Do I Need?
Each tent requires approximately 4ft x 6ft of space for the tent, mattress, and tray, with a height of about 5ft. We typically need at least 16 ft. by 24 ft. depending on number of tents. We are happy to assist in planning the ideal configuration for your space!
For setup, please ensure the designated area is clear of furniture prior to our arrival, as our team is unable to move items. We also ask that the area be vacuumed or swept beforehand to help maintain mattress cleanliness.
Please note: our tents are intended for indoor use only. Let us know if you are wanting to discuss an outdoor option.
Can You Do Custom Themes?
Absolutely! We offer personalized themes and color schemes to make your celebration uniquely yours. Customization fees range from $50–$100, based on theme complexity and party size.
Do Your Parties Work For Adults?
Yes! Each tent stands about 5 feet tall and features a twin-sized mattress for maximum comfort.
We’re happy to create a custom experience just for you — reach out to discuss the details!
How Is Everything Cleaned? Is IT Hypoallergenic?
Cleanliness is our top priority. Every tent, mattress, and accessory is carefully sanitized after each event, and all bedding is professionally cleaned using hypoallergenic, fragrance-free detergent to keep things fresh and gentle for every guest.
How Does Payment Work? Are There Deposits?
Currently we accept Zelle, Venmo & Apple Pay.
A 50% non-refundable deposit is required at booking to hold your date, with the remaining balance due one week before your event.
We also require a $100 refundable security deposit to cover life’s little accidents. At delivery, you’ll review and sign off on item conditions. After pickup, we’ll inspect everything, and if no damage is found, your deposit will be refunded within 72 hours to your original payment method.
How Far In Advance Should I Book My Party?
We recommend booking at least 3 weeks in advance to ensure every detail is perfectly planned for your event.
Bookings made within 7 days of the event will incur a $25 rush fee and the full balance will be due at time of booking.
What Is The Cancellation Policy?
We understand that plans can change, and we’ll always do our best to accommodate you! Please note that cancellations will result in the loss of your non-refundable 50% booking deposit. However, your $100 security deposit will be refunded within 48 hours. Cancellations made within 72 hours of your event will result in forfeiture of the full party balance.
Your deposit and/or party balance may be transferred to a new date within 45 days of your original event, pending date and equipment availability.
If you need to cancel or reschedule, please contact us right away — our team will be happy to help you find a new date to make your celebration just as magical.
